Accepting of being who we are . . .

Silence within all

Our daily experience is what we reflect in behavior for the future. Knowing to take experiences which are happy does make the life easier to live when progressing to our life goals. There are times we think that only negative thoughts are to be tamed, in reality it is nothing more than burdens for life.

Unhappy experiences are not easy to leave behind due to the influenced feelings occur during the occurrence. Though it is hard to forget, in order for happiness it is a must to leave negative impacts behind find out the lesson learned. Which means identify our own actions which made the experience into what it is? It is us who make our lives happy or sad or miserable.

There is nothing which happens to us if we did not participate within the happening. It is our choice to participate or not to participate. All these experiences we can gather information on what we did, which gives us the space to leave the negative aftermaths behind and focus for our success.

Focusing on our success means respecting our own senses and accepting what we did wrong and identifying what we need to make into a right. It is a choice we make for our selves to get into the reality of life. Being ahead of all means finding own mistakes and taking corrective actions for the mistakes of our lives.

If our mind can cope with bitter realities then it has the capacity to accept fruitful future which is ahead of each one of us. What we did wrong today is the key to the lock which unlocks our happiness for tomorrow. That is by understanding the reality which usually we ignore. In other words our own ignorance is the main reason for not finding true paths of our life.

All of this can be possible and easier when each one of us has a goal to achieve. A goal set ahead of us that we can focus and visualize from our minds as a dream. Dream from where we are now to where we want to be. The gap in between there will be a lot of happenings which you need to dream in and see how you wish it to be. We can set our own life goals as our sole reason to live. Where our negativity is minor and our dreams are bigger which will affect us in living the dream. Living in the real time, sailing towards the goal can get us to where we want to be at the end. It is our own faith for living which will make our life easier.

We do not need preachers or leaders to set our goals. It is us who makes our goals and planning, activating our own selves and having it.

Choice is ours . . .

Identifying the benefits of providing excellent customer care

Customer care Element 2 Competency Standards

Introduction

A customer is a person who gets some kind of a service or buys a product. This article highlights what are customers and their needs and what do they look when receiving a service, the benefits of providing excellent or high quality satisfaction to the customers who receives services.

Customer is a person who comes with a need or a want to be fulfilled. Fulfilling this specific need is called customer service. In general needs of human beings are categorized by Abraham Maslow into five different categories. They are physiological (needs of basics such as food, shelter clothing etc), security (money, general safety from threats identified), belongingness (love, being part of or caring from the people around), esteem (respect and position acquired in the community such as job) self actualization (developing something new or need to be differentiated from the general community).

Providing Excellent Services.

Identifying and catering for the specific need more than the customer expectations are called excellent customer services. When we identify what are the specific needs of a customer lets get into restaurant. The customers to a restaurant come to eat food. To the category of the customer to be served are identified by the type of food served in the restaurant.

If we look into the basics even the lowest level café can serve a very high quality customer service. It’s that how attentive staff is to the customers visiting the café. Giving attention to the customer is the process of identifying the customer needs and serves more than the customer expectations by means of attentiveness and effective communications. The most highly needed care for customer in a café or food serving outlets would be that giving the customer the massage that he is welcome and making him feel to serve the customer is important to the attending staff.

Benefits of providing excellent services

When some one is happy about something it is natural to communicate the feeling with the people who is around. This process identified professionally by Kotler. He says when you have an new customer he is just a prospect of you becoming a customer, when a customer is appropriately served he becomes a client, and when a client is happy he becomes a supporter where a supporter is given the full attention and provided the services at excellence level he becomes an advocate to the business.

In service the product is with the person who serves. Therefore the customers identify the specific people who serve them in different qualities. They look forward for the people who give them extra care. It’s like a child who identifies people who love them.

Today’s leading food chains such as McDonalds hires specialized customer care people to the serve their customers since they are the main key to sustain and develop the business. Therefore in hospitality the customers take the memories of people who served them well and do wish them a high respect and the business prospers through advocates. The clearest example is Maldives Tourism Industry started with only 200 beds in two resorts has prospered into an industry well recognized in the world as a place of beautiful and one of the most hospitable place in the world.

Life is a convertible dream

Silence within nine six nine

Traffic of day lights lifts in the air, where everyone seems to be busy with some work. The life of a Maldivian family seems to be hectic and heavy to lift onto their shoulders. Daily work has been a must for every laborer of workmanship, while we see kids and young adults hanging around on the streets aimlessly. It is good to wonder why responsibilities and visions was not created or implanted within them. Is it their age? With the thoughts started time travelling within my mind of thinking “What did I do when I was a young adult at the age of 16-19?”

To express the true self I was quite busy finding out what is world about. What is there for people and what kind of activities are there for us waiting when we grow old? It is like treasure hunting for me. Knocking doors unknown and identifying what is not to be seen. Why people do this and that.

I started my life as a photographer where I saw images coming out of creativity, where it never has end. When I hang around I see beautiful pictures in quite unusual places such as mud, old ruins and within the daily life. Smiles and anger, caring and love on the faces of people. It like you see everything on a different perspective than what you really see. It’s more on trail and error style in taking the pictures. When I understood lighting and how well a picture can be captured, I have got more ideas till this date I am testing more creativity in everything I see. This made me quite busy in my daily schedules. Since what ever I see, I look for more than what it is.

Second was to choose a profession I kept wondering what maybe the best option for me. I wondered to join armed forces, I wondered if a government job would be interesting or would it be vocational training in some area which is interesting. Well I stuck my mind in the last one. I thought of my physics lessons and thought it is a good idea to learn what electricity is all about. Since the ground information I have gathered out in physics lessons I thought learning to see something you don’t see at all would help me develop my carrier.

I joined vocational training center in Male’ in an electrical trade course which first two months made me think what is this all about filing a piece of metal and shaping it without any technology. It was really a frustrating start but today I am happy I did it but that was to state frankly a block on my speed of thinking at that time. Going through the syllabus the trainers are quite qualified and I felt that I need practicals where I fortunately got a part time job in a workshop which is related to the field. It is more like giving a boost to your boring life being in with the slow not interesting speed of learning. Where I felt I was quite well appreciated in the start but which made my decision for being in the field of electricity is proved to be wrong. The experience has enlightened me there are frauds, corruption and undercuts to the real labor done within the atmosphere. I felt the profession which I thought would lead me into my future is just crap nothing but rich peoples pick pocketing. Here I lost the real flame to learn and proceed in the field but to identify how to over come rich and make things right.

This was the start of my present life with a goal of making labor happy through what I feel is educating people not be as greedy as what the rich are and till date I am still searching for the light and flame it in way that it cannot be dimmed by anyone.

If you kept going on reading till now I am sure you have seen quite a picture of my ages of 16 and 17. This was the age I took the turn to fight for people who is been tortured by the rich. It was my dream to develop people who have courage to face these difficult scenarios and manage through it. Where at the time has lot of limited resources.

I will have to give credit to people who have supported me unknowingly that I was in this path and still am going on. Where I have no regrets of anything what I have done or mistakes I did as a human being. As everyone would have taken turns which ones are not happy but I am sure I am on the right path.

The entire story line I am writing here while figuring out what may be the vision of today’s children. Where are they aiming themselves and I wonder if they have set goals.

I asked one of my aunties recently what her daughter will do after the school. She said when she finishes only that would be identified. Can’t we show these children who is coming out of school a path where they can lead their lives? Or do we have something which I do not know? Or is it again we are on an agenda of the rich, not let anyone have the scope of coming up who can beat them in business or being rich? After all of that is agenda I surely assume that is what will be happening.

What I have to say LOUD is that every one has the right to convert ones own life and see the future goals. Who ever who stops it shall be insane and shall be destroyed for good for the betterment of our society. Since civilization needs creativity unlimited, where life can be convertible to what ever dream one wants it to be. Time will lead them into reality show unseen yet.

The concept of Hospitality as it relates to role within the Hotel Industry.

(This was an assignment given to customer care class by me) I wrote it personally for the purpose of explaining them the concept).

Introduction

The word hospitality strikes to me as being hospitable. In simple context it is how you treat someone. May be where I was born and where I have been raised has a culture of being hospitable to the travelers who visits us from journeys across the globe. I am talking about travelers who voyage on the sea for different reasons. The Maldives is a country which lays on an important position for seafarers.

The travelers from Arabian Peninsula, Africa and Indonesia traveling across the Indian Ocean shall meet a group of small islands in the middle of their journey. The people of these islands are very kind and helpful to who ever who visits them. The basic infrastructure of welcoming travelers and letting them have a rest in the thatched roofing small shelters are something they do for each and every traveler who visits them. The share their food, try to entertain travelers during their short stay within the rings of islands. The result of this humanitarian and well mannered hospitality resulted some of these travelers to retain in the islands for longer periods where some of them had started their lives as the simple Maldivians and were proud to be called as Maldivians. The most interesting this about all this is Maldivians are generous and kind hearted where there was a competition as such within islands to have better kindness offered to Travelers. Even present day some of the islanders say that “if you have water from our wells you will not be able to forget us”.

In general hospitality is a culture which has been practiced for centuries in the Maldives. Today we see the same hospitality as an industry in the Maldives. The Hotel industry in the Maldives started in early seventies with only two resorts on two hundred beds. The reason why Maldives has developed as one of the most admirable destinations in the world today is for the simple hospitable culture we have treasured for us by our forefathers.

The differences between service as our hospitality and Materialistic world

The art of a Maldivian Smile and the gesture from an old grand mother is the valid proof of the service we have extended. As you know a smile is something which can be expensive than the million dollars which has been acquired as materials of the world. Human gestures are a service which we have to give out as treasures today. The materialistic worlds we see are nothing that valuable compared to the way we serve our visitors.

The characters of Hospitality are so genuine where travelers in the past have written about Maldives and the kind gestures which has been extended to them which made their books write about the something of Maldives. This is a fact the inseparable character in extending services in the culture of Maldives in ancient times.

As well the consistency of development and continued mannerism created a natural service environment where the product Maldives marketing in early ages are still named by the Maldives. Yes what I am coming to is the Maldive Fish. Well accepted in south India and Srilanka. If the consistency of behavior on producing fish in a different level today we would not have a market for the fish.

Importance of extending Personal Services

The religion which Maldivians have been practicing gave the Maldives the patience to extend the services on the right moment when a customer needs it. Where services are fresh always with a smile which tender where the receiving end customer feels, “Just personalized for him” when receiving it.

The tradition of Maldives relates to giving attention to the people who visits them. If you travel a rural island and visit a home you will find the people welcomes you and try’s to extend the best facilities they have with them. Giving a soft drink for the modern times and I suppose in olden day it would be a glass of toddy or something which will make the visitor happy about. Every visitor will not leave an island without something given as a complementary gift from them either a fruit or something of use. Where visitors are made hospitable and which even today is practiced in some areas of the Maldives. This type of personal touching activities has given an edge to the people that the visitors do return to them with something from the visitor’s home land. It’s more like a give and get situation. The most interesting happening is no single person will ask the visitor to bring anything for what they did. A pure act of generosity is shown clearly in the Maldives culture.

Good and Bad Services

The manners of the Maldivians are basically in a very moral ground level. The islanders are taught how to recite Holy Quran from an Edhuruge. At the age of 9 most of the kids will know how recite on their own. The manners of Islamic culture have been cultivated in every society of the Maldives. Where people are helpful and regardless of who you see or serve attention is much squared on what they do.

It is therefore unhappiness in people is less and everyone is simply happy with what they have. Always have something more to give out to the person who you serve. One will see a smiling face always when one is making a vacation in the Maldives.

This is the reason why the Hotel industry in the is booming and making its way through the skies of the world. The Maldivians are hospitable from their age of forefathers. Hospitality in Maldivians are an inbuilt culture which no one can steal or take away from the Maldives.

A tear drop that could not fall

within; the Silence in misery

When objective is what you need to achieve, in what ever we do there will be certain factors which deviates us from our objectives. Our environment and social implanted beliefs which the stakeholders carry with them are some of the factors for deviation of our personal objectives of getting along with them. But a visionary never stops visualizing what needs to be done to overcome the challenges.

When our objective remains to be educating young adults we see the target customers are not willing to accept the responsibilities which are being facilitated to them through hard ship of labor of our team. There are good enough reasons for it. When we start the evaluation from the scratch and where this belief or system for them to take responsibility is implanted its sad to quote we do not have an infrastructure applied for personal responsibilities within people. Which we shall say has to apply in a level of basics of life. It has been said that teaching and training young adults are the responsibilities of the teachers and the trainers. Where children are carefree in a way that what ever they do, they are supposed to be accepted to the community. This happens they have a belief that even when they do not take the responsibility of studies it is the duty of the government, society and the parents to get jobs or make them kings and queens. In reality they end up in ruins after few years.

Far from reality they live their lives, unknowingly disperse time where a generation or two has been lost with the time. Once upon a time people said they did not have facilities, but what happens to them when there are facilities. The imagination for reality is always a dream for them. What they want has to be fulfilled by the community one way or the other. But they need not to change a bit of their styles. What we see is a bunch of youngsters with a lot of demands, where they do not know what actually they are demanding. They do not know the reality is a harder job when it comes to live a life. Living is a condition they will see when the time of real life faces them. Then it would be too late for them change.

It is not one or two days practice which comes into life where things has gone so bad to worse. What I need to express is that it is a generations of irresponsibility is results what we se today. I am not wondering and I am not going to point finger to specific people in our community but I am sure that they know what they did to make this “I would call” disaster to happen. It surely includes parents, politicians and teachers and senior citizens and many others in the community.

Today we need to see changes for the generation who is out of control. How we can change them into responsible citizens? What are the measures which can be taken? Who needs to be aware of what is going on? What is it that we actually need for a change?

On an angle to make sure the community needs are well met what we seek and talk about is “finance”. I will say that finance is nothing but fuel to make our society worse in all the concepts. If economical boost comes in without learning to be responsible, our people will be lost and worst in every aspect. What we need today is direction. Direction towards the life goals of the people, tell them how they can set their goals in life. How can they be helped in better ways they dream today? Explain it to people that money is not everything. Money will be there when there are responsible citizen and that is how our forefathers has got the wealth. Just being imaginative responsible people in their lives who did have long term goals which have been ruined by some predators. Can we face the type of predators now with this mentality?

Is this the island we all are proud of? The island of richness! The island where economy was uncompetitive to any other island in the Maldives! The island where finance was the last concern when communicating for public needs! The island where people had fought for freedom and balance in the country! What I see today is everyone is looking into their fair share and trying to steal what ever they can from which ever the angle they could. If it is being communicated to community people say “the system is corrupted therefore we need to be corrupted or we cannot survive. You better change the system to change us“

Is it the system or the government or the people that needs to changed? The book of Allah says that the change of people will give the opportunity to change the system, when the system is changed the government will change automatically. It is on to us the people to change ourselves come out from our greed to have a better tomorrow. It is what the book of god states.

I feel empty inside when I see people walking on the street without any aim for their lives. I see people who do not bother to know what reality is. I see a public without hope. I see relatives are on dopes. Who is it that I can rely on when there are people as such, where my objectives are deviated to a lower level than my hope brought me back to where I was born.

Today we need to structure the education of our nursery schools, educate parents, change the infra-structure of education and develop life goals in youth groups. I am sure this will give an idea of what kind of a Thinadhoo we have.

I cannot let this tear drop fall since I still have hope and faith in people of Thinadhoo because we are the breed of a culture which I still am proud of.